Eldon Square Collect by Car Lounge car park is a premium service area directly beneath the Eldon Square Shopping Centre. Reserved mainly for click-and-collect customers, it offers 30 dedicated bays on the lower ground level. Access is controlled via a barrier system; customers receive a QR code upon placing an online order, which grants entry for a four-hour window. The concrete deck features anti-slip epoxy coating and was upgraded in early 2024. Two accessible bays (3.6 m wide) with drop-kerb access are located adjacent to the passenger lift serving all retail floors. Overhead low-glare LED lighting and 24-hour CCTV ensure safety and visibility. An attendant desk is staffed 9 am 9 pm daily to assist with luggage and navigate drivers to the designated collection bays. Directional signage leads customers to the lifts and ground-floor exits. In 2023, a dedicated pedestrian walkway with tactile paving was installed, linking the car park exit to Jesmond Road and Evening Chronicle fountain.
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