NCP St Helen Street is a multi-level concrete structure offering 500 marked bays across four levels, including 20 disabled spaces on Level 1 adjacent to lifts. Entry uses ANPR for permit holders; casual users take a ticket at the barrier and pay at machines on Levels 1 and 2 accepting coins, debit/credit cards, and RingGo. Digital signage displays real-time bay availability per level. LED lighting ensures uniform illumination throughout, and 12 CCTV cameras monitor all ramps, bays, stairwells, and exits 24/7. Ceiling clearance is 2.1 m, with low-clearance zones marked in red. Pedestrian exits lead to Bond Street retail (1 minute walk), St Helens Street shops (2 minutes), and to Ipswich train station (7 minutes). Four Type 2 EV charging bays are located on Level 2, available via NCP app booking. Monthly barrier servicing, quarterly lift inspections, and biannual repainting of floor lines ensure reliable operation.
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